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customer evaluation

См. также в других словарях:

  • Interactive Customer Evaluation — (ICE) is commonly implemented in web based applications. Its purpose is to provide feedback. The term does not refer to a commercial application.The Interactive Customer Evaluation (ICE) system is a web based tool that collects feedback on web… …   Wikipedia

  • Customer feedback management services — Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. Methodology There are different approaches, or methodologies to feedback management… …   Wikipedia

  • customer — A designation that refers to segregated clearing member firm trading activity. Customer trading activity and funds may not be combined with non segregated house activity within a clearing member firm. A term which, within the SFA rules, means a… …   Financial and business terms

  • Customer-Experience-Management — (CEM) bzw. Kundenerfahrungsmanagement bezeichnet die Schaffung positiver Kundenerfahrungen zum Aufbau einer emotionalen Bindung zwischen Anwender und Produkt oder Anbieter. Vorrangiges Ziel von CEM ist es, aus zufriedenen Kunden loyale Kunden und …   Deutsch Wikipedia

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer-Relationship-Management — Customer Relationship Management, kurz CRM (dt. Kundenbeziehungsmanagement) oder Kundenpflege, bezeichnet die konsequente Ausrichtung einer Unternehmung auf ihre Kunden und die systematische Gestaltung der Kundenbeziehungs Prozesse. Die dazu… …   Deutsch Wikipedia

  • Customer Relationship Management — Customer Relationship Management, kurz CRM (dt. Kundenbeziehungsmanagement) oder Kundenpflege, bezeichnet die konsequente Ausrichtung einer Unternehmung auf seine Kunden und die systematische Gestaltung der Kundenbeziehungs Prozesse. Die dazu… …   Deutsch Wikipedia

  • Customer perceived value — (CPV) is the difference between the prospective customer s evaluation of all the benefits and all the costs of an offering relative to perceived alternatives.From the time marketing came into existence, companies have faced the toughest challenge …   Wikipedia

  • Evaluation Assurance Level — The Evaluation Assurance Level (EAL1 through EAL7) of an IT product or system is a numerical grade assigned following the completion of a Common Criteria security evaluation, an international standard in effect since 1999. The increasing… …   Wikipedia

  • Comparison of usability evaluation methods — Evaluation Method Evaluation Method Type Applicable Stages Description Advantages Disadvantages Think aloud protocol Testing Design, coding, testing and release of application Participants in testing express their thoughts on the application… …   Wikipedia

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